AD Cipta Publication
Support & help

Support Forum

If the following FAQ does not answer your question, kindly post your question in support forum or directly contact


Can I access my domain with and without the "www" in front?

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [] or [] is acceptable, whichever you prefer.

What domain extensions do you support for hosting?

We support all top-level domain's (TLD) for hosting.

How can I access my site via the shared secure server?

Can I manage a domain I already own?

Only domains that have been registered with, or transferred to, will appear in your Domain Management System. If you have registered a domain with another registrar, you will need to transfer it to before you can manage it using our system.

How do I change the information in my domain?

Log on to our Domain Management System by clicking on the "Manage Domain" link on the menu bar on the left-hand side. Input your username and password to log on to our secure server. You can see the domains you have in your account, listed 10 at a time. (You can, if necessary, search for a specific domain you own.) Click the "Change Info" button next to the domain you wish to alter.
Each domain has a number of items you can change. You may change the administrative, technical and billing contact information, as well as the nameserver (DNS) info. For more on changing DNS info, please see "How do I change the DNS information for my Domain Name?", below.
You may not change the registrant info. The registrant is the owner of a domain, and as such, requires more security. In order to change a registrant, you need to go through the Registrant Transfer procedure.

back to top


Where can I setup new e-mail accounts?

New e-mail accounts can be setup in your control panel by clicking on "Mail Menu" --> "Add/Remove accounts."

What is the default e-mail address for?

This e-mail address, with the username the same as your hosting account, is also known as the "catch-all" e-mail address. In other words, if you have no e-mail accounts setup, this will catch every e-mail sent to for your retrieval. This will still work even when other accounts are created, which is especially useful if people incorrectly spell the first half of the e-mail address wrong, since you will still get that sometimes-important e-mail. This is the one e-mail account that is setup with your e-mail software with the username only (all other accounts use as the username in their mail software.) This is also the only webmail account that you have "instant" access to within your control panel without having to login first.

What e-mail software is the best for retrieving mail from my e-mail accounts?

You will need an e-mail client that supports POP3 e-mail. The most widely used programs are Microsoft Outlook or Outlook Express, and Netscape Mail. You can use either, depending on what browser you are using, or you can choose from the hundreds of other programs also available.

What is the correct way to setup my e-mail client to retreive e-mail from my accounts?

Microsoft Outlook / Outlook Express:

Display Name: Your Name
Email Address:
Incoming Mail Server Type: POP3
Incoming Mail Server:
Outgoing Mail Server: (preferred) /
Account Name:
Password: E-mail account's password

Netscape Email:

Your Name: Your Name
Email Address:
Reply to address: (you can leave this blank)
Organization: Your Company / Organization Name
Server Name:
Server Type: POP3
Outgoing Mail (SMTP) Server: (preferred) /
Outgoing mail server username: Your ISP Username / Your Control Panel Username

back to top

Webmail / Neomail

How can I enable webmail for an account?

All e-mail accounts created from the "Add/Remove accounts" section of your Mail Menu have webmail access - there is nothing you need to do to enable it.

What is the correct URL to login to webmail?

You can either login via your control panel, or by visiting , notice the following / (thats needed!). You can also use: - the username would be the FULL e-mail address for that account, and the password would be the password established for that e-mail account.

Is there any way to have my users change their password themselves via Neomail?

This feature is not available at this time, however, is looking to be implemented in the near future.

back to top


Do my CGI scripts need to be in my /cgi-bin?

All .cgi and .pl can only be executed in cgi-bin at this time.

Where can I find server path information?

Perl version 5.006001: /usr/bin/perl
Absolute path for your files/scripts: /home/username/public_html/
Absolute path for your cgi-bin is:
Sendmail: /usr/sbin/sendmail
Date: /bin/date
Java: /usr/bin/java
Whois: /usr/bin/whois
Python: Python: /usr/bin/python

Can you explain permissions?

Owner = the files users (you)
Group = the files group
Others = others

Permissions Definitions:

r = read access
x = execute access
w = write access

Numerical Definitions:

r = 4
x = 2
w = 1

You will come to recognize, if you do not already, Chmod as a word used for changing Permissions from within Telnet or your FTP client.

Some scripts will tell you to chmod 775 (for example). When using the numeric system, the code for permissions is as follows:

4 + 2 + 1 (rwx) = 7

The first number applies to Owner, the second number applies to Group, and the third number applies to Others. Therefore the first 7 of the chmod 775 tells Unix to change the Owner's permissions to rxw (because r=4 + w=2 + x=1 adds up to 7, this giving the Owner Read, Write, and Execute Permission. The second 7 applies to the group, this giving the Group Read, Write, and Execute Permission, and the last number 5, refers to Others (4 + 1= 5), giving Others only Read and Execute Permission. The permissions for chmod 775 look like this: rwx rwx -rx.

Permissions are always broken up into three groups of letters, however if there is a dash, this dash simply means that Permission wasn't given for that particular function, for example in the chmod 775, Permission to Write was not given to Others.

Remember: the first 3 letters always apply to Owner, the second 3 apply to Group, and the third 3 apply to Others

I am having a problem with my CGI script. Do you have any advice before contacting support?

Below are solutions to some of the more common CGI script problems.

When I activate my CGI program, I get back a page that says "Internal Server Error. The server encountered an internal error or mis-configuration and was unable to complete your request."

This is generally caused by a problem within the script. Check your script settings again to see that you have entered the correct server information and have set the correct permissions for the script. If this information is correct, you'll need to contact whoever wrote or is distributing the script for further assistance.

I am being told "File Not Found," or "No Such File or Directory."

Upload your Perl or CGI scripts in ASCII mode, not binary mode.

When I test my Perl script in local mode (by Telnet), I have the following error: "Literal @domain now requires a back slash at line 3, within string. Execution of aborted due to compilation errors."

This is caused by a misinterpretation by Perl. You see, the "@" sign has a special meaning in Perl; it identifies an array (a table of elements). Since it cannot find the array named domain, it generates an error. You should place a back slash (\) before the "@" symbol to tell Perl to see it as a regular symbol, as in an email address.

I am getting the message "POST not implemented."

You are probably using the wrong reference for cgiemail. Use the reference /cgi-bin/cgiemail/mail.txt. Another possibility is that you are pointing to a cgi-bin script that you have not put in your cgi-bin directory. In general, this message really means that the web server is not recognizing the cgi-bin script you are calling as a program. It thinks it is a regular text file.

Do you allow forums ?

Yes, we do allow all php based forums, however we do not allow cgi based forums like ikonboard etc.
Recomended forums is phpbb from

How can I use SSI (Server Side Includes)

Yes, SSI's will parse on any page ending in .shtm or .shtml, rather than the usual .htm or .html.

back to top

Control Panel

Where can I find a breakdown of all the things CPanel offers?

This is a basic explanation of the major control panel functions, but there are many not listed.

All accounts come with a control panel. You can access your control panel at: or you may use,

(This will not be active until your domain has been transferred to our nameservers.) You will be asked to enter your user / pass to gain access to your configuration. Please see below for Cpnel Breakdown's

FTP Accounts:

Accounts Used for managing access accounts to your web space. The creation of an FTP account will allow users to log into a sub directory from your mainaccount without gaining access to your main accounts. You may resell this space. Sessions show any users that are currently logged into your domain.


We have numerous customizable cgi scripts that have been pre-installed on the server for you to use with your own account. The only thing you'll need to do is select the script you are interested in using, select the colors, style etc., and click the "Make HTML" button. You can then paste the HTML output into any of your HTML files to use that system cgi program.

Java: System Java works the exact same was as cgi see above for usage

Web Page Protection

Web page protection is used to limit access to any directory to users who enter a user/pass combo. To protect a directory within your account:
1.) Click on that dir.
2.) Enter a user / pass for access
3.) Click add. You can add as many users as you wish to this file. This protection is for resources accessed via the WEB only, this will not create an FTP user.


E-mail control panel allows instant creation of e-mail POP3, forwards, and aliases.

A POP3 account is a stand alone incoming e-mail account. if you create u: john p: doe it all mail sent to will be routed to the joe e-mail account. The user joe can then check this mail by login into using his user name and password.

Access Stats:

Provide access to many different programs that will analyze your access logs and show you more information about your web sites traffic.


Allows you to change your main accounts password. A good suggestion is to change this password at least once a month. It will not accept common words. If it is in the dictionary, it is not secure enough. Please mix numbers and letters for your saftey.

File Manager:

Allows you to modify the files in your web site in real-time via a web based interface. You can perform many commands such as chmod as well as actually edit the file and save it directly to the web server.

Java Chat:

Allows you to access your personal java chat server and supplies the code for you to use the product on your own site. This is verry basic. For a more robust chat, we reccommend a remotely hosted chat room. We do NOT allow IRC chats.

Handlers / Mime-Types:

You will probably never need to use this portion of your control panel. A MIME type is basically what tells the web server that a .html document is a web page, and that a .gif doc is a gif image etc. If you would like to configure a custom MIME type such as making .pictures a gif image file you would enter it here.

Custom Error Editor:

This section lets you customize the errors that your users will see instead of the generic server errors. You could setup a 404 page to redirect users to your main web site instead of the default dead document.

back to top


What is FTP?

FTP is a client-server protocol, which allows a user on one computer to transfer files to and from another computer over a TCP/IP network. This is also the client program the user executes to transfer files. In other words - FTP is a simple and convenient way to get files uploaded and downloaded to and from your website.

Where can I find a good FTP client for Windows and a resource that teaches me how to use it?

The two most common, and easy to use FTP clients for Windows 95/98/ME/NT/2000 are IPSwitch's WS_FTP Pro, and Globalscape's Cute FTP.

You can download WS_FTP Pro at: and find an excellent tutorial on how to use it via their website at:

Cute FTP can be downloaded at: and a great tutorial can be found at:

Where can I find a good FTP client for Mac OS X and a resource that teaches me how to use it?

A very widely used FTP client for the Mac OS is Fetch, located at: - A great tutorial for this software can be found at:

What directory do I upload my web files?

All of your files and subdirectories go into your public_html directory.

How do I change my FTP password?

You can easily change your password for FTP by logging into your control panel, clicking on "Account Settings" --> "Change Password." Many times it will appear as if only the control panel password was changed, and the FTP password was left the same. In this case the passwords need to be re-synced.

My password is being rejected. What should I do?

The most common problem when your password is rejected is that you are either:

a.) Using the wrong password
b.) Using a password with invalid characters.
c.) Using an incorrect username
d.) Using the wrong hostname

What is anonymous FTP?

Virtual domain account users whose plans include Anonymous FTP can allow anonymous FTP access to visitors wishing to download or upload files to your web site as if you were running your own FTP server. Use caution, as this will use bandwidth, and can quickly cause an extra fee added if you go over the allowed monthly amount. You can enable (and disable) Anonymous FTP access within the FTP Feature inside your Control Panel.

back to top

Microsoft FrontPage

Do you support FrontPage express?

Yes, we do. There are, however, many limitations with FrontPage express that you will not find with FrontPage 2000 or similar. The FrontPage extensions are therefore NOT needed if you are publishing with FP Express.

How can I have the FrontPage Extensions removed/instaled from my account?

You can install/remove Frontpage Extensions by logging in to your control panel and clicking on "Frontpage Extensions" Icon, once in there you will see two choices, (Re)Install Extension and Uninstall Extensions. You can choose appropriate choice for your website.

Am I limited when using FrontPage?

You are never limited and you can do as you would like with the software and integrating it with functions in your control panel, however, we will forewarn you that problems may occur when using features in your control panel such as password protection, or formmail instead of using the features installed with FrontPage.

back to top


What is DNS propagation?

DNS propagation is the process by which the computers on the Internet update their records to reflect new Domain Names and site names. Once your Domain Name has been propagated throughout the Internet, your Domain Name can be accessed. The process can take from 24-72 hours.
The Domain Name System is a global network of servers that translate host names into IP addresses. Most DNS servers are UNIX machines running BIND (Berkely Internet Name Domain) software; other platforms and software are available. The software is composed of two elements: the name server and a resolver. The name server responds to browser requests by supplying name-to-address conversions. This information is cached (saved for a predefined period of time). When/if it doesn’t know the answer, the resolver will ask another name server for the information. It continues to look up the ‘tree’ of name servers until it finds a name server that knows the answer. Occasionally browsers can timeout waiting for this process even when the propagation has taken place.

What is a DNS?

DNS (Domain Name System) is a system that translates a domain name from letters ( into a numerical IP address. Each time you register a domain name you must specify your DNS information. If you register a domain name through, you can use our DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using's servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee

Why would I need to change my DNS information?

If you have a new web site or email account, your web hosting company or ISP will ask you to change your DNS information (typically, they would become the new DNS host) so that your domain name can be connected to your web site and your email account can be setup.

How do I change the DNS information for my Domain Name?

If you are changing DNS information on a domain name you registered with, begin by clicking the "Member Login" link in Domain services. You will be asked for the username and password you designated at the time you set up your domain account. If you have forgotten your username and password, you can have it emailed to the email address you have on account. Choose the domain you wish to alter from your list of domains. Then, click the "Change Info" button next to the DNS Info section. Input the primary and secondary (and, if necessary, the tertiary) hostnames. Our system will automatically resolve the IP addresses of a valid nameserver.

How long does it take for DNS changes to take effect?

Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information.

Can I have my domain URL-forwarded or redirected? gives you the option of having your domain directly forwarded to your website, if your webhost will not allow you to host your name along with your site. URL-forwarding is a function of the management control panel. Access the Manage section through our Member Login with your username and password, and select the URL-forwarding tab. You can choose either free service, which will place an banner on your website, or pay the nominal fee of just RM20 per name per year to receive banner-free forwarding to the URL of your choice. You can use a www URL-, or an IP address URL-

back to top


:: Home
:: About Us
:: Services
:: Hosting
:: Domain
:: Order Form
:: Support
:: Contact